Customer Service Policy

lionbrandhub.com is committed to providing professional, friendly and efficient customer service for all users. We focus on solving all shopping problems encountered by customers during browsing, ordering, logistics, return and after-sales links.

Customers can get support through our official email: press@lionbrandhub.com. Our customer service team will respond to your consultation, feedback and problem handling requests in a timely manner.

We implement standardized service rules including 1-3 days order shipment, 6-12 days delivery, 60-day return, 5-10 days refund and free return & free shipping, fully protecting your shopping rights and interests on lionbrandhub.com.

Our customer service covers product consultation, pattern inquiry, order status query, logistics problem feedback, return and refund application, policy interpretation and other related business, to create a reassuring shopping environment for craft yarn lovers.